Privacy Policy

1. Introduction

DreamStack ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property analysis platform ("Platform").

This Privacy Policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the Queensland Information Privacy Act 2009.

By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using the Platform, including:

2.2 Information Collected Automatically

When you access the Platform, we automatically collect certain technical information:

2.3 Information from Third Parties

We receive information from third-party services that you connect to the Platform, including authentication providers (Manus OAuth) and property data sources. This information is used solely to provide the Platform's functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving the Platform

Your information enables us to operate the Platform, process your requests, deliver property analysis features, and continuously improve our services based on usage patterns and feedback.

3.2 Communication

We use your contact information to send you notifications about property updates, status changes, comments on properties you're watching, and important service announcements. You can manage your notification preferences in your account settings.

3.3 Security and Fraud Prevention

We use technical information to detect and prevent fraudulent activity, unauthorized access, and other security threats to protect both you and the Platform.

3.4 Legal Compliance

We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent, such as when you share a property comparison with external stakeholders via a shareable link.

4.2 Within the Platform

Certain information (such as your name and comments) is visible to other authorized users of the Platform as part of the collaboration features. Your activity on shared properties may be visible to other team members.

4.3 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Cloud hosting and data storage (secure Australian data centers)
• Authentication services (Manus OAuth)
• Analytics services
• Email delivery services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Platform's services. We may also retain certain information as required by law or for legitimate business purposes, such as:

• Maintaining records for financial and legal compliance
• Resolving disputes and enforcing our agreements
• Preventing fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with Australian data residency

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. These technologies help us:

• Remember your login status and preferences
• Understand how you use the Platform
• Improve Platform performance and functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

8. Your Rights and Choices

Under Australian privacy law, you have the following rights:

8.1 Access

You have the right to request access to the personal information we hold about you. We will provide this information within a reasonable timeframe, subject to certain exceptions permitted by law.

8.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information. You can update most of your information directly through your account settings.

8.3 Deletion

You may request deletion of your personal information by deleting your account. Some information may be retained as required by law or for legitimate business purposes.

8.4 Opt-Out

You can opt out of receiving promotional communications by adjusting your notification preferences or using the unsubscribe link in our emails. Note that you may still receive transactional or service-related communications.

8.5 Data Portability

You may request a copy of your data in a commonly used, machine-readable format. Contact us to make such a request.

9. Third-Party Data Sources

The Platform aggregates property data from various third-party sources, including government databases and real estate listing websites. This data is subject to the privacy policies and terms of use of those third parties. We do not control and are not responsible for the privacy practices of these third parties.

Property information displayed on the Platform may include publicly available data such as property addresses, sale prices, and zoning information. This information is sourced from public records and is not considered personal information under Australian privacy law.

10. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia where our service providers are located. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

DreamStack Privacy Officer
Email: [email protected]

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.